In these days of unending telephone trees and outsourced customer service, it gives me hope when I can call and get a real person who gives real help.
I’ve been using an Intellitouch tuner for years on my acoustic guitars, mandolin, and ukelele. I was even using it on my electric guitar before I had a floor-based pedal tuner.A few years back, one of the “flat” arrows disappeared completely from the display. I called, just to see if there was anything I could, and was told, “Just send it back. Lifetime warranty”. When does THAT ever happen?
About a month ago, the small bolt/screw that connects the pivoting pieces of the gadget came off somewhere at a gig. I literally use the thing every day, so I’m not surprised. It gets more than its share of wear. I wanted to see if I could order a replacement, so yesterday I called again. The woman I talked to said, “We’ll send you another screw/bolt. In fact, we’ll send you two, so you have a spare. Lifetime warranty”.
A great product with great service. And a company that seems to really care about their customers. Very cool. Pinch me.
By the way, if you DO ever find yourself stuck up a telephone tree, here are a couple of nice cheats:
- If you’re stuck in a numbered menu, press the “0” key repeatedly. Like 7 or 8 times. 98% of the time, it routes you to the operator. This tack was born out of frustration, but my cousin who used to work on these things said it’s a common back door that’s designed intentionally.
- If you’re wandering aimlessly through a voice-activated menu, start “speaking in vegetables” (Seriously, say “broccoli”, “tomato”, “yam”.) The menu won’t understand and will take you directly to the operator. I first tried this tactic with much more colorful language when I discovered it. I’ve since started using the more family-friendly, vegetable-laden approach.
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